Terms & Conditions

1. Introduction

Welcome to CozyPaw AU. These Terms and Conditions govern your use of our website located at www.cozypaw.com.au and form the entire agreement between CozyPaw AU ("we," "our," or "us") and you, the user ("you" or "your"). By accessing our website and purchasing our products, you agree to be bound by these Terms and Conditions and our Privacy Policy.

Please read these Terms and Conditions carefully before accessing or using our website. If you do not agree with any part of these terms, you may not access the website or purchase our products.

2. Product Information

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on our website. However, we cannot guarantee that your computer monitor's display of any color will be accurate, and we do not guarantee that product descriptions or other content is accurate, complete, reliable, current, or error-free.

All products are subject to availability, and we reserve the right to discontinue any product at any time.

3. Ordering & Payment

When you place an order, we will send you an email confirming receipt of your order. This email is only an acknowledgment that we have received your order, not that we have accepted it. We reserve the right to accept or decline your order for any reason.

All prices are in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without notice. Payment must be made at the time of ordering. We accept payment via the methods listed on our website.

You represent and warrant that:

• The credit card or payment information you supply is true, correct, and complete
• Charges incurred by you will be honored by your credit card company or payment provider
• You will pay the charges incurred by you at the posted prices, including shipping fees and applicable taxes

4. Shipping & Delivery

We ship to addresses within Australia only. Delivery times may vary depending on the delivery location and other factors. We do not guarantee delivery times, and any timeframes provided are estimates only.

Risk of loss and title for items purchased from our website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

5. Returns & Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most unused and undamaged items within 30 days of delivery for a full refund or exchange.

To be eligible for a return, your item must be:

• In the same condition as you received it
• In the original packaging
• With all tags and labels attached

Certain types of items cannot be returned, including:

• Custom-made or personalized items
• Items marked as "non-returnable"
• Items that have been used or show signs of wear

To initiate a return, please contact us at [email protected] with your order number and details about the item you wish to return. We will provide you with instructions on how to proceed.

6. Product Warranty

All products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to your rights under Australian Consumer Law, CozyPaw AU offers a 1-year warranty on all our products against manufacturing defects. This warranty does not cover damage resulting from improper use, accidents, or normal wear and tear.

7. Intellectual Property

All content included on this website, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the website, is the property of CozyPaw AU or its suppliers and protected by copyright and intellectual property laws.

You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this website or any portion of it without our explicit written consent.

8. User Content

If you submit, upload, or post any reviews, comments, or content to our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content throughout the world in any media.

You represent and warrant that:

• You own all rights to the content you post or have the right to grant the rights provided above
• The content is accurate
• The content does not violate these Terms and Conditions and will not cause injury to any person or entity

9. Limitation of Liability

In no event shall CozyPaw AU, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product.

To the extent permitted by law, the maximum liability of CozyPaw AU arising out of or in connection with this website or your use of our products, regardless of the cause of action (whether in contract, tort, breach of warranty, or otherwise), will not exceed the total amount paid by you to CozyPaw AU.

10. Indemnification

You agree to indemnify, defend, and hold harmless CozyPaw AU, its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

11. Severability

If any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions. Such determination shall not affect the validity and enforceability of any other remaining provisions.

12. Termination

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our services, or when you cease using our website.

We may also terminate this agreement at any time without notice, and accordingly may deny you access to our website, if in our sole judgment you fail to comply with any term or provision of these Terms and Conditions.

13. Changes to Terms & Conditions

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates or changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

14. Contact Information

Questions about the Terms and Conditions should be sent to us at: