Privacy Policy

Introduction

At CozyPaw AU, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Register on our website
• Place an order
• Subscribe to our newsletter
• Participate in promotions or surveys
• Contact us via our contact form, email, or phone

The personal information we may collect includes:

• Name
• Email address
• Mailing address
• Phone number
• Payment information (processed securely through our payment processors)
• Information about your pets (when voluntarily provided)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Pages visited
• Time and date of your visit
• Referring website addresses

This information helps us analyze trends, administer the site, track user movements, and gather demographic information for aggregate use.

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Send you order confirmations and updates
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Improve our website, products, and services
• Administer promotions, surveys, or other site features
• Protect against fraudulent transactions or other illegal activities
• Comply with our legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small files that a site or its service provider transfers to your device's hard drive that enables the site to recognize your browser and remember certain information.

We use cookies to:

• Remember your preferences and settings
• Understand how visitors interact with our website
• Analyze website traffic and performance
• Provide a more personalized shopping experience

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. However, if you disable cookies, some features of our website may not function properly.

Third-Party Disclosure

We may share your personal information with:

• Service Providers: We may share your information with third-party service providers who help us operate our website, process payments, deliver products, or conduct our business.
• Legal Requirements: We may disclose your information when we believe it is necessary to comply with a legal obligation, protect our rights, or investigate potential misconduct.
• Business Transfers: If CozyPaw AU is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes without your explicit consent.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Under Australian privacy laws and other applicable regulations, you have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Correct inaccuracies in your personal information
• Request deletion of your personal information
• Object to or restrict certain processing of your personal information
• Withdraw your consent at any time (where processing is based on consent)

To exercise these rights, please contact us at [email protected].

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Phone: +61 2 9687 4500

Address: 112 Church St, Parramatta NSW 2150, Australia